|
Products/
Services
|
SELF
FUNDED PRODUCTS
- Medical
plans
- Dental
plans
- Workers
compensation plans
- Vision
plans
- Presciption
drug plans
- Cafeteria
plans
|
|
SERVICE
Island
Group Administration Inc. offers turn key administrative
services for all types of employee benefit plans. A
few of the advantages of using Island Group to administer
your plan are:
- 98%
of claims processed within 7 business days.
- 99.6%
long term claims accuracy ratio.
- 100%
of calls answered without voice mail.
- 96%
of questions answered in the initial contact.
- 100%
of calls returned within 24 hours.
At
Island Group we realize that a benefit plan is meant
to be a true benefit of employment. Our services and
systems are designed for emphasis on employee benefit
communication, which will assure that your employees
will realize the tremendous benefit available to them.
- Custom
Plan Documents and Summary Plan Descriptions.
- Custom
designed hard plastic ID cards with your logo.
- Employee
benefit summaries.
- Employee
educational meetings..
- Extensive
custom designed "point and click" reporting.
In
order to deliver the very best possible service in the
most cost efficient manner, we must rely on technological
solutions. The technology employed by Island Group is
second to none and is designed for total flexibility.
- State
of the art administrative software.
- Automated
Claims Payment System
- Client
"Dial In" Capability
- Full
data exchange capabilities
The
very best of systems and the best intentions are only
as good as the professional staff you employ since quality
people are required to make the entire program complete.
- Claims
managers average over 7 years claims experience.
- Our
supervisory staff averages over 15 years experience.
- Our
benefits management staff offers a combined 75 years
of experience.
- Island
Group will handle all administrative aspects of your
group health plan with a warm and caring attitude.
OVERVIEW
At
Island Group Administration, Inc., we consider
service to be our principal responsibility. We
dedicate ourselves to excellence in service for
our clients as well as their employees. Here is
a brief summary of what our clients should expect
concerning service.
At
Island Group Administration Inc. we provide the
every client with a team of experienced plan managers,
who are trained to provide professional and personable
service to employees. These service personnel
will be assigned exclusively to a clients account.
Island Group's administrative staff meets with
client representatives as needed to discuss the
self funded program, budgetary considerations,
plan design, or any other aspect of the plan.
In addition, Island Group's staff keeps clients
informed of PPO development, hospital discounts,
and other legal developments affecting self-funding
on the state and national level. .
We
conduct on site meetings as needed basis to discuss
the program with employees, and reassured them
that their benefits are secure.
At
Island Group Administration Inc. we provide our
clients with application forms, claim forms, provider
enrollment forms, etc, (examples enclosed) that
are user friendly and customizable, should this
be desired. Above all, Island Group remains flexible
to the needs of our clients and their employees.
Our
Participating Provider (PPO) Network is a good
illustration of the commitment we have to our
clients and the service we provide. Island Group
Administration Inc. has one of the largest PPO
networks in New York and Long Island, and the
largest in Suffolk county to date. Virtually all
Long Island hospitals participate in the IGA network,
and several of them are Island Group clients.
Island Group Administration Inc. will continue
to develop this network around the needs of its
clients.
A
recent annual review of Island Group's claims
turnaround for all clients on claims not requiring
additional information was 7-10 days. As a matter
of public policy, we are audited annually and
have received a 99.9% efficiency rating from nationally
known consulting and auditing firms. This is far
above the norm for TPA's nationally. Island Group
Administration Inc. will continue to meet and
or exceed this high standard of excellence for
our clients
At
IGA we provide our clients with accurate, detailed
reporting of exactly where their funds are utilized,
and a wide array of highly accurate utilization
reports to meet their needs. We offer online capabilities
to review all aspects of plan management from
your Personnel Department.
|
