 |
|
||||||||||
 |
 |
 |
 |
 |
 |
 |
 |
 |
Customer Services
Services
Island Group Administration Inc. offers turn key administrative services for all types of employee benefit plans. A few of the advantages of using Island Group to administer your plan are:
- 98% of claims processed within 7 business days.
- 99.6% long term claims accuracy ratio.
- 100% of calls answered without voice mail.
- 96% of questions answered in the initial contact.
- 100% of calls returned within 24 hours.
At Island Group we realize that a benefit plan is meant to be a true benefit of employment. Our services and systems are designed for emphasis on employee benefit communication, which will assure that your employees will realize the tremendous benefit available to them.
- Custom Plan Documents and Summary Plan Descriptions.
- Custom designed hard plastic ID cards with your logo.
- Employee benefit summaries.
- Employee educational meetings..
- Extensive custom designed "point and click" reporting.
In order to deliver the very best possible service in the most cost efficient manner, we must rely on technological solutions. The technology employed by Island Group is second to none and is designed for total flexibility.
- State of the art administrative software.
- Automated Claims Payment System
- Client "Dial In" Capability
- Full data exchange capabilities
The very best of systems and the best intentions are only as good as the professional staff you employ since quality people are required to make the entire program complete.
- Claims managers average over 7 years claims experience.
- Our supervisory staff averages over 15 years experience.
- Our benefits management staff offers a combined 75 years of experience.
- Island Group will handle all administrative aspects of your group health plan with a warm and caring attitude.
