| Commitment
to Service
At
Island Group Administration, Inc., we consider
service to be our principal responsibility. We
dedicate ourselves to excellence in service for
our clients as well as their employees. Here is
a brief summary of what the our clients should
expect concerning service.
 At
Island Group Administration Inc. we provide the
every client with a team of experienced plan managers
who are trained to provide professional and personable
service to employees. These service personnel
will be assigned exclusively to a clients account.
Island Group's administrative staff meets with
client representatives as needed to discuss the
self funded program, budgetary considerations,
plan design, or any other aspect of the plan.
Island Group's staff also keeps clients informed
about PPO development, hospital discounts, and
other legal developments affecting self-funding
on the state and national level.
We
conduct on site meetings as needed basis to discuss
the program with our client's employees, so that
they can be reassured that their benefits are
secure.
At
Island Group Administration Inc., we provide our
clients with application forms, claim forms, provider
enrollment forms, etc, (examples enclosed) that
are user friendly and customizable, should this
be desired. Above all, Island Group will remain
flexible to the needs of the Our clients and their
employees.
Our
Participating Provider (PPO) Network is a good
illustration of the commitment we have to our
clients and the service we provide. Island Group
Administration Inc. has one of the largest preferred
provider networks in New York and Long Island,
and the largest in Suffolk county to date. Virtually
all Long Island hospitals participate in the IGA
network, and several of them are Island Group
clients. Island Group Administration Inc. will
continue to develop this network around the needs
of its clients.
A
recent annual review of Island Group's claims turnaround
for all clients, on claims not requiring additional
information was 7-10 days. As a matter of public policy,
we are audited annually and have received a 99.9% efficiency
rating from companies such as Arthur Anderson &
Company, William Mercer & Co and the Segal Company,
all nationally well-known companies in the auditing
and consulting field. This is far above the norm for
TPA's nationally. Island Group Administration Inc. will
continue to meet and or exceed this high standard of
excellence for our clients
At
IGA we provide our clients with accurate, detailed
reporting of exactly where their funds are utilized,
and a wide array of detailed highly accurate utilization
reports to meet their needs. We offer online capabilities
to review all aspects of plan management from
your Personnel Department.
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