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Telephone
System-Telephone Accessibility
The
telephone system employed by Island Group Administration,
Inc. does not make use of an automated voice messaging
system. There is no "menu" of choices
when an employee or management personnel calls
our office: they get through to a real live person.
Telephone receptionists at Island Group are expected
to respond to calls within a prescribed number
of rings, and there is a floor supervisor who
monitors this process. Internal promotions are
contingent upon consistently meeting or exceeding
this standard. Further, no caller is placed on
hold for an inordinate amount of time. If the
CSR or other party that the caller is seeking
is not available, a telephone receptionist will
courteously take the caller's message and every
effort will be made to return that call by the
close of business that day. In the rare instance
where that is not possible, the corporate rule
of Island Group is that every call must be returned
within a 24-hour period. Telephone receptionists
are also monitored for courtesy, responsiveness,
articulation and other considerations, and strict
oversight is maintained by Supervisory personnel.
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